Missed bookings
The customer can't reach anyone in high season or after closing and rolls on to the next shop on the list.
Meet Bim: your AI colleague for bike shops
You fix the bikes. Bim answers the phone.
Service bookings, stock questions and everyday questions by phone, email and chat. Bim is your AI colleague, answering around the clock on every channel, integrated directly with your existing systems.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
Every missed call is a customer rolling on to the next bike shop.
The phone rings in the middle of a wheel change, and in high season more calls come in than you can take. Customers who hit a queue or a busy signal (or call after closing) book in with the next bike shop instead.
The phone mid-job
Every call pulls your eyes off the bike. In the rush, more calls come in than your staff can answer.
The same questions, over and over
Puncture price, wait times, opening hours, e-bikes. All of it time spent answering instead of wrenching.
The solution
Spend your time where it counts, in the workshop.
Your mechanics are best at fixing bikes, not answering what a puncture repair costs or whether you've got a 20-inch wheel in stock. That's not the right use of their time.
- Service bookings, rescheduling and cancellations
- Everyday questions about prices, wait times and warranty
- Stock and size questions (“do you have X in stock?”)
by phone, email, SMS and web chat
Web chatPhoneEmailSMS
The solution
Your system
customers reach out. Bim takes it. The booking lands with you.
The problem
A bike shop in high season loses customers every week, without noticing.
Missed bookings / mo~24
Lost revenue / mo28k SEK
Time on the phone / mo~22 h
Benchmarks based on industry data and VOCA's pilot customers.
Listen to Bim
Bim is your AI colleague who takes that off your hands. by phone, email, SMS and web chat. Around the clock, in Swedish. Same Bim, same answers, whatever the channel.
Bim · Bright & upbeatFemale voice
Greeting“Hej och välkommen till cykelverkstan! Jag heter Bim. Vill du boka en service eller har du en fråga om din cykel?”
0:00 / 0:00
Bim · Warm & calmFemale voice
Service“En vanlig service blir oftast klar samma dag, och en punktering fixar vi medan du väntar. Vill du att jag bokar in dig den här veckan?”
0:00 / 0:00
Bim · Calm & reassuringMale voice
Booking confirmation“Då har jag bokat in din cykel på service på onsdag klockan tio. Du får en påminnelse via sms dagen innan.”
0:00 / 0:00
Bim escalates to your staff when
- The customer asks to speak with a person
- Unclear faults or bigger repairs
- Custom builds, wheel builds and warranty cases
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the customer asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the customer never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
Ask your AI how VOCA can help your business.
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