Service bookings, stock questions and everyday questions by phone, email and chat. Kim is your AI colleague, answering around the clock on every channel, integrated directly with your existing systems.
The phone rings in the middle of a wheel change, and in high season more calls come in than you can take. Customers who hit a queue or a busy signal (or call after closing) book in with the next bike shop instead.
The customer can't reach anyone in high season or after closing and rolls on to the next shop on the list.
Every call pulls your eyes off the bike. In the rush, more calls come in than your staff can answer.
Puncture price, wait times, opening hours, e-bikes. All of it time spent answering instead of wrenching.
Drag the sliders. The numbers are yours. The assumptions are conservative.
Assumes 23% of contacts never get answered, and that each handled contact takes 4 min.
That's what Kim is built to catch: around the clock, across all your channels.
A bike shop in high season loses customers every week, without noticing.
Benchmarks based on industry data and VOCA's pilot customers.
Your mechanics are best at fixing bikes, not answering what a puncture repair costs or whether you've got a 20-inch wheel in stock. That's not the right use of their time.
Kim is your AI colleague who takes that off your hands. by phone, email, SMS and web chat. Around the clock, in Swedish. Same Kim, same answers, whatever the channel.
Integrated with your existing systems. You keep your number.
“Hej och välkommen till cykelverkstan! Jag heter Kim. Vill du boka en service eller har du en fråga om din cykel?”
“En vanlig service blir oftast klar samma dag, och en punktering fixar vi medan du väntar. Vill du att jag bokar in dig den här veckan?”
“Då har jag bokat in din cykel på service på onsdag klockan tio. Du får en påminnelse via sms dagen innan.”
Same flow, whatever the channel. And Kim doesn't stop working when the call ends.
The customer → Kim → your system → and back again. A message on any channel reaches Kim; Kim replies and books; the booking gets written where you already work; and after the visit, Kim follows up, asks for a review and reports the numbers.
Every call, chat and booking becomes data you can see, right in the portal. What customers are asking about, which channels are growing, and how much Kim handles on her own.
Kim adapts her language, questions and booking logic to the business. See how it works for others.
Onboarding takes under 30 minutes. No IT consultant. No setup fee.
You choose Chatt or Komplett and pay by card on the site. Multiple venues? Enterprise runs on its own order form, with a 90-day opt-out.
We connect Kim to your channels. phone, email, SMS.
Opening hours, services, prices and booking logic comes straight from your systems and website. No manual training work.
We activate Kim on your channels. She starts answering right away, around the clock.
Kim answers web chat, email and social media around the clock on both plans. Want her to take calls too, on your own number? Choose Komplett. No hidden costs or setup fees.
Chains get volume pricing per venue, plus priority onboarding and support.
All prices are excluding VAT.
If you go over the month's volume, it tops up in steps of 10% of the volume, for 10% of the monthly price. You always get an email first.
or call her right now on 076-686 73 03, she answers around the clock, exactly as she would for you.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Kim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Kim writes bookings straight there.
Does Kim hand off to a human?
Yes. Kim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the customer asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the customer never has to repeat themselves.
Where is the data stored?
Conversation data is stored on servers in Sweden. All data processing happens under GDPR-compliant data processing agreements (DPA). The full list of our subprocessors is in our DPA.
What happens if Kim doesn't know the answer?
Kim would rather escalate once too often than give a wrong answer. If she's unsure, she says so and hands over. She never guesses at the customer's expense.
Can we cancel if it's not working out?
On Chatt or Komplett, you cancel it yourself in the portal, whenever you like: cancelling takes effect at the end of the period you've already paid for, with no lock-in period. Enterprise customers are on an annual contract with a 90-day opt-out. If you don't cancel within that window, you're locked in for the rest of the term, which then renews automatically.
We'll run a live demo, online or on site.
Book a demoor call her right now on 076-686 73 03, she answers around the clock, exactly as she would for you.