Missed orders & catering
A catering enquiry or cake order nobody answers goes to the café around the corner.
Meet Bim: your AI colleague for cafés
Your staff are behind the counter. Bim answers the phone.
Orders, catering enquiries and table bookings for groups: plus every question about opening hours, the menu and allergens. Bim is your AI colleague, answering around the clock on phone, email, Instagram and chat, while your team looks after the guests in front of them.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
Every call in the middle of the rush is a guest who doesn't get an answer.
The phone rings in the middle of the lunch rush, someone sends a DM about a cake, and the email about next week's catering sits unanswered. While the queue at the counter keeps growing. It's worst exactly when you have the least time to answer: during the peaks, and after closing.
The phone disrupts the counter
Your staff should give the guest in front of them full attention, not run for the phone mid-order.
The same questions, over and over
Opening hours, allergens, whether you do vegan, whether dogs are welcome. Simple questions that still eat up time.
The solution
Let your staff focus on the guests in front of them.
Your team is best at meeting the guest across the counter: not answering the phone, DMs and email in the middle of the rush.
- Orders, catering and cake enquiries
- Table bookings for larger groups
- Opening hours, menu, allergens and prices
by phone, email, Instagram and web chat
InstagramWeb chatPhoneEmail
The solution
Your till system
guests reach out. Bim takes it. The booking lands with you.
The problem
The average café loses guests and orders every month. Mostly right in the middle of the rush.
Missed calls & DMs / mo~140
Lost sales / mo18k SEK
Time on phone & inbox / mo~22 h
Benchmarks based on industry data and VOCA's pilot customers.
Bim escalates to your staff when
- The guest asks to speak with a person
- Complaints and refund claims
- Large event and quote enquiries
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the guest asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the guest never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
Ask your AI how VOCA can help your business.
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