Missed bookings
The pet owner can't get through during a consultation or outside opening hours and calls the next clinic.
Meet Bim: your AI colleague for veterinary clinics
Your team looks after the pet owners. Bim takes the rest.
Bookings, referral requests and everyday questions by phone, email and chat. Bim is your AI colleague, answering around the clock on every channel, integrated directly with your existing systems.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
Every missed call is a pet owner calling the next clinic.
The phone rings in the middle of a consultation, emails keep arriving, and someone's writing in the chat. All while reception is packed. It's worst exactly when you have the least time to answer: during the day's peaks, and after closing.
The phone disrupts reception
Reception should be looking after the pet owners standing right there. Not stuck on booking calls.
Time you're not saving
Recurring questions about prices, preparation and appointment times take time away from what actually needs your staff.
The solution
Focus on the animals and their owners.
Your front-desk staff are best at looking after the pet owners standing in front of them, not at answering incoming calls and routine questions on the phone.
- Bookings, rescheduling and cancellations
- Price questions and preparation information
- Opening hours, address and which animals you treat
by phone, email and web chat
Web chatPhoneEmail
The solution
Your system
pet owners reach out. Bim takes it. The booking lands with you.
The problem
The average veterinary clinic leaves money on the table every month. Literally.
Missed bookings / mo~26
Lost revenue / mo44k SEK
Time on phone & inbox / mo~26 h
Benchmarks based on industry data and VOCA's pilot customers.
Listen to Bim
Bim is your AI colleague who takes that off your hands. by phone, email and web chat. Around the clock, in Swedish. Same Bim, same answers, whatever the channel.
Bim · Warm & calmFemale voice
Greeting“Hej och välkommen till Djurkliniken! Jag heter Bim. Vill du boka en tid eller har du en fråga om din lilla kompis?”
0:00 / 0:00
Bim · Bright & upbeatFemale voice
Preparation“Inför ett blodprov är det bra om hunden får fasta i tolv timmar, vatten går förstås bra. Ska jag boka in er på morgonen?”
0:00 / 0:00
Bim · ProfessionalMale voice
Booking confirmation“Då har jag bokat in Bella på vaccination på torsdag klockan tio. Ni får en påminnelse via sms dagen innan.”
0:00 / 0:00
Bim escalates to your staff when
- The pet owner asks to speak with a person
- Acute symptoms or emergencies
- Allergy and medication questions about the animal
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the pet owner asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the pet owner never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
Ask your AI how VOCA can help your business.
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