An answer when customers reach out
Let Kim answer on the phone and in connected messaging channels while you work, after hours or at times you choose.
A BETTER FIRST CONVERSATIONHands on the job.
Hands on the job.
Kim takes the call.
When the phone rings in the middle of a tyre change, or after you close, Kim answers. She helps the customer, asks the right follow-up questions and passes a clear request to your team.
Fewer missed calls. More time for the job.
The film moves from outside a car workshop into the working area as the scroll explains how Kim takes a request.
Kim answers in your connected channels: phone, SMS, email, web chat, Instagram and Messenger. She handles common questions and gathers the details, giving you fewer interruptions. You choose which requests to handle yourselves and receive a summary. The workshop assesses the work and confirms the appointment. Start in a few minutes with your workshop information, then we connect channels and any calendar to suit your setup.
TRY THE CONVERSATION
Hear how Kim takes the first question.
Try an illustrative car workshop and ask about a service, a warning light or a tyre change. See how Kim follows up and what she needs to help the customer onward.
“My engine light is on and I want to book a time. What do you need to know about my car?”
Open the Swedish workshop demoThe demo is in Swedish and shows the conversation. It does not demonstrate delivery to your inbox, a calendar booking or a workshop system integration.Want to see how it would work for your workshop?
Book a personal demoMORE TIME IN THE WORKSHOP
Fewer interruptions. Better details.
A customer enquiry does not disappear because you are under a car or have closed for the day. Kim takes the first conversation using the information you have given her, and hands over when your team needs to decide.
Your workshop, your answers
Opening hours, services, tyre storage, drop-off and other common questions are answered from the information you give Kim.
A case you can assess
Kim collects the car details, the problem and the customer's preferences. You get a summary and decide the next step.
WHAT CUSTOMERS ACTUALLY ASK
“Can you help me with this?”
Kim can answer repeated questions about the services you actually offer. If the answer depends on the car, the fault or your team's judgement, she asks follow-up questions and hands it over.
Do you service my car brand?
Kim uses the makes and services you have listed, and asks for the model and year when needed.
The engine light is on. Can you look at it?
Kim asks about the model and symptoms and sends the question to your team to assess. She does not invent a diagnosis.
Do you change tyres and store them?
Kim can explain your arrangements, ask about the tyres and car, and collect a preferred time.
Can I leave my car before you open?
Kim answers using your own key drop-off, opening and collection routines.
The examples show how the conversation works. Kim only promises what your workshop has provided.
FROM CALL TO YOUR DECISION
A request you can act on.
You do not need to ask the same questions again. Kim can collect what you need to assess the job and get back to the customer with the right next step.
- 01
The customer gets in touch
By phone or a channel you have connected, even after closing.
- 02
Kim asks follow-up questions
Make, model, symptoms, preferred time and relevant car details.
- 03
You receive the request
A summary arrives by email or in VOCA, depending on your setup.
- 04
The workshop confirms
You assess the work and reply to the customer. Until then it is a request, not an appointment.
EXAMPLE CASE
Tyre change request
- Car
- Make and model provided
- Job
- Tyre change and question about storage
- Preference
- Next week, preferably morning
Waiting for the workshop's reply
Illustrative summary. No work or appointment has been confirmed.
Straight into your calendar, when possible.
If you use a connected Google Calendar and have exposed genuinely available times, Kim can help the customer make a calendar booking. Without checked availability, she collects a request for your team to confirm.
We agree how bookings and requests should work during setup.COMMON QUESTIONS
The practical details, answered.
Do we need to change workshop software?
No. You do not need a workshop software connection to get started. Kim answers and sends clear requests to your email or VOCA.
Can Kim book a workshop appointment herself?
Usually Kim collects a preferred time for you to review and confirm. With a connected calendar, a time can only be booked after real availability has been checked.
What if Kim cannot answer?
She asks another question or hands the case to your team instead of guessing about a job, price or available time.
Does it work for tyre workshops too?
Yes. You give Kim your services and routines, such as tyre changes, storage and seasonal hours. She adapts her questions to your setup.
Let the workshop work.
Kim takes the first call.
We will show you how Kim can answer, qualify and hand over customer requests in your workshop.
Book a demo