01
The guest gets in touch
A question about a room, a late arrival or a practical detail comes by phone, email or web chat.
A calmer front desk, from the first contactEvery stay begins
Every stay begins
with an answer.
Bim meets guest questions by phone, email and web chat. She gives answers, gathers what your team needs and hands over when a person should take the lead.
An illustrative story about guest serviceGuest service throughout the stay
The film moves from the hotel entrance to the front desk. It illustrates the guest's journey from first contact to personal help.
A guest gets in touch, Bim answers everyday questions and hands over when the front desk is needed.
- Check-in, parking, rooms and late arrivals. Bim greets the guest while the front desk has its hands full.
- When a request needs a decision or personal help, staff receive the context and can continue the conversation.
The first impression
You welcome the guest. Bim welcomes the question.
The person standing at the desk needs your attention. The person calling about parking or emailing before arrival needs an answer too. Bim gives your team room for both.
From question to next stepOne guest journey.
One guest journey.
Many ways to reach you.
Bim works across channels and draws on the information you choose to give her.
Phone · Email · Chat
02
Bim helps right away
She answers everyday questions using your hotel's own information and gathers what is missing for the next step.
03
Your team takes over
Enquiries and requests that require a decision reach the front desk with the guest's context.
Bim does not confirm a room booking. She takes the enquiry and hands it to the front desk.
Built for a hotel's everyday workPersonal service,
Personal service,
with fewer interruptions.
Let Bim take the recurring questions. Let your team spend its time on the moments that need a person.
Bim can help with
- Check-in, parking and practical questions
- Room enquiries and requests before a stay
- Answers by phone, email and web chat
Your team takes over for
- Complaints, urgent or sensitive matters
- Payments and individual decisions
- Questions without a reliable answer
Hear BimA voice that welcomes.
A voice that welcomes.
An answer that helps.
Hear how Bim can welcome a guest and answer an everyday question before a stay.
Recorded Swedish examples. They do not demonstrate a live hotel or booking.Bim · Warm & calmFemale voice
Greeting“Hej och välkommen till hotellet! Jag heter Bim. Vill du boka ett rum eller har du en fråga inför din vistelse?”
0:00 / 0:00
Bim · Bright & upbeatFemale voice
Concierge“Incheckningen öppnar klockan tre, och vi har gratis parkering på baksidan. Vill du att jag ordnar en sen utcheckning också?”
0:00 / 0:00
Good to know
Common questions.
Can Bim book a room directly?
Bim takes a room enquiry and hands it to the front desk. She does not book a room or confirm a stay.
Do we need a new phone number?
No. We plan how calls to your existing number should reach Bim together with you. Email and web chat can be added as needed.
What happens when a guest needs a person?
Bim hands over requests that need human judgment or where she lacks a reliable answer. Your team gets the context and can take over.
For your hotelGive every question
Give every question
a good beginning.
Tell us how your front desk works. We will show which questions Bim can handle and where your team should take over.
Book a demoAsk your AI how VOCA can help your business.
Opens in a new tab with a prepared question. Sign-in may be required.