Long wait times
Phone queues and unanswered email. The citizen waits or gives up and tries again later.
Meet Bim: your AI colleague for public sector
Your caseworkers handle the complex cases. Bim handles the routine questions.
Questions about rules, applications, forms and case status: by phone, email and chat. Bim is your AI colleague, answering citizens around the clock, guiding them to the right e-service, and passing personal cases to a caseworker. Never a guess, always traceable.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
Every queue at the contact centre is a citizen without an answer and a caseworker who's just been interrupted.
The same questions come in by the thousand: how do I apply, what are the rules, where does my case stand. They call and email during office hours, while the caseworkers who have to answer them are also trying to get through the difficult cases. Wait times grow and there's no service outside opening hours at all.
Caseworkers on the wrong tasks
Routine questions interrupt the people meant to be investigating the complex cases. Expensive expertise spent on simple answers.
No service after closing
The questions don't stop at five o'clock. Outside office hours, the citizen is left with no answer.
The solution
Let your caseworkers do what only they can do.
Your caseworkers are best at investigating, assessing and deciding: not answering the same questions about rules, forms and opening hours over and over.
- General questions about rules, applications and forms
- Guiding people to the right e-service and Mina sidor (the citizen self-service portal)
- Opening hours, contact options and processing times
by phone, email and web chat
Web chatPhoneEmail
The solution
Your case management system
the citizen gets the right help
Trust & compliance
Built for public sector requirements.
Bim always introduces herself as an AI at the start of the call. Customer data is stored in the EU. Voice processing is done by ElevenLabs in the USA (see terms § 6).
Bim always introduces herself as an AI at the start of the call
Clear AI information for the person calling
Customer data is stored in the EU. Voice processing is done by ElevenLabs in the USA (see terms § 6)
Bim escalates to your staff when
- Personal or case-specific questions that require login
- Sensitive information and confidentiality cases
- Complaints, appeals and requests to speak with a caseworker
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the citizen asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the citizen never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
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