Missed bookings
Eye tests and vision certificates for a driving licence usually have to be booked by phone. If the customer can't get through during a rush or after closing, they call the next optician.
Meet Bim: your AI colleague for opticians
Your team looks after the customers in store. Bim answers the phone.
Eye exams, vision certificates for a driving licence, and everyday questions about glasses and contact lenses. Bim is your AI colleague, answering around the clock on phone, email and chat, integrated directly with your existing systems.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
Every missed call about an eye test is a customer calling the next optician.
Vision certificates for a driving licence can rarely be booked online. The customer has to call. Meanwhile, your staff are in store fitting frames and lenses. If the customer can't get through, or gets stuck in a queue, they book with the next optician instead.
The phone disrupts the shop floor
Your staff should be helping the customers in front of them choose frames and get fitted, not stuck on booking calls answering routine questions.
Time you're not saving
Recurring questions about prices, lenses and delivery times take time away from the customers actually standing in the shop.
The solution
Focus on the customers in store.
Your team is best at helping customers with frames, fittings and advice in person, not answering incoming calls and booking eye tests over the phone.
- Booking eye exams and vision certificates for a driving licence
- Questions about glasses, lenses and prices
- Opening hours, address and delivery times
by phone, email and web chat
PhoneWeb chatEmail
The solution
Your system
customers reach out. Bim takes it. The booking lands with you.
The problem
The average optician leaves money on the table every month. Literally.
Missed bookings / mo~21
Lost revenue / mo39k SEK
Time on phone & inbox / mo~22 h
Benchmarks based on industry data and VOCA's pilot customers.
Listen to Bim
Bim is your AI colleague who takes that off your hands. by phone, email and web chat. Around the clock, in Swedish. Same Bim, same answers, whatever the channel.
Bim · Warm & calmFemale voice
Greeting“Hej och välkommen till optikern! Jag heter Bim. Vill du boka en synundersökning eller har du en fråga om glasögon eller linser?”
0:00 / 0:00
Bim · Bright & upbeatFemale voice
Driving-licence vision certificate“Synintyg för körkort tar vi här på plats. Själva synundersökningen tar ungefär en halvtimme. Vill du att jag bokar in en tid den här veckan?”
0:00 / 0:00
Bim · ProfessionalMale voice
Booking confirmation“Då har jag bokat in dig på en synundersökning på tisdag klockan tre. Du får en påminnelse via sms dagen innan.”
0:00 / 0:00
Bim escalates to your staff when
- The customer asks to speak with a person
- Medical eye problems or acute vision issues
- Warranty, complaints and payment matters
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the customer asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the customer never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
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