An answer when a guest gets in touch
On your phone number and in the channels you connect. Around the clock or at the times you choose.
GREAT SERVICE STARTS BEFORE THE FIRST VISITYour guests have your full attention.
Book a personal demo
Your guests have your full attention.
We’ll take the call.
The phone rings. Lunch is in full swing. Meet Kim, your AI colleague who answers guests and helps them book a table in Caspeco. While you take care of the restaurant.
Loading the demo restaurant’s number…
Open the restaurant demoScroll to step inside
More time for your guests. From the first call.
Illustrative film: the camera moves from a snowy Stockholm street through an opening door, past a ringing phone and towards the neighbourhood restaurant’s kitchen.
Kim answers in your connected channels: phone, SMS, email, web chat, Instagram and Messenger. Fewer missed calls and interruptions give you more time for guests. You choose what gets passed on to your team. Kim checks available times and only confirms once the booking is recorded in Caspeco. Start in a few minutes with your restaurant information, then we connect channels and Caspeco to suit your setup.
- Do you have a table for four tonight?
- Checking available times in Caspeco
- Booking recorded in Caspeco. The guest gets their confirmation. You carry on with service.
HEAR THE DIFFERENCE FOR YOURSELFThe next call
The next call
is yours.
Call our fictional restaurant Café Voca and talk to Kim. Ask about the menu or try booking a table. No registration, just a regular phone call.
Loading the demo restaurant’s number…
Open the restaurant demoA fictional restaurant. A real call to the demo line.
TRY SAYING
“Hi Kim, do you have a table for four on Saturday?”
Café Voca demonstrates the guest experience in a demo environment. Book a walkthrough to see the Caspeco connection.
Want to see it in your restaurant?
Book a personal demoThe same Kim. More ways to try.
Start with a call, or choose the channel your guests usually use.
Instagram DM
Message Kim in the Instagram demo inbox.
Open InstagramFacebook & Messenger
Visit the demo page on Facebook and send a message.
Open FacebookWeb chat
Visit Café Voca and open the chat in the bottom-right corner.
Try the web chatSocial channels may require you to sign in. The demos show the guest experience. We demonstrate the Caspeco integration in a personal walkthrough.
ONE RESTAURANT. ALL YOUR CHANNELS.
PhoneWeb chatSMSEmailInstagramMessenger
YOUR NEXT BOOKING COULD START WITH A CALL
They’re calling for a reason.
Even when the dining room is full, guests keep getting in touch. Kim answers their questions and helps them take the next step while you focus on service.
Hear how Kim handles the call71%
of calls concern reservations, orders or other revenue opportunities.
Source: Slang AI, State of the Restaurant Phone, 2025.Analysis of millions of calls at Slang AI’s restaurant customers in the US. An industry insight, not a measured result for VOCA.
AN EXTRA COLLEAGUE, WITHOUT AN EXTRA INTERRUPTIONYour hospitality,
Your hospitality,
at the other end of the line, too.
A table booking. A question about the menu. A guest who needs help. Kim handles the recurring calls so you can be present where you’re needed.
With your restaurant in mind
Kim uses your menu, opening hours and the information you share. You decide what Kim should know.
People are always part of the picture
When a question needs your judgement, Kim passes it on. You stay in control of the guest experience.
WHERE CONVERSATION MEETS BOOKING
caspecoFrom “do you have a table?”
caspecoFrom “do you have a table?”
to a booking in Caspeco.
VOCA takes care of the conversation. Caspeco keeps track of the tables. Together, they help your guest take the next step without you having to move information between systems.
AT THE HOST STANDOne less call.
The booking is in your systemStandard table bookings are handled in the flow. Special requests are passed on to you.
One less call.
Everything in its place.
The guest talks to Kim. You carry on working in Caspeco. Available times are checked and the booking is recorded in the same system you already use.
The booking is in your systemFROM THE FIRST QUESTION TO THE FINAL CONFIRMATION
All the way back to the guest.
Kim keeps the conversation together. Caspeco is the source for availability and bookings.
See the flow in a personal demoSMS can be part of your setup. We’ll discuss how confirmations should be sent when we connect you.
How a booking conversation can unfold
- Guest
Hi! Do you have a table for four on Saturday?
- KimCaspeco
Available times are retrieved
Kim suggests an available time. - Guest
That works perfectly. Please book that table!
The booking is recordedCaspeco
Back to the guestYour table booking is confirmed. We look forward to welcoming you!
The guest only receives confirmation once the booking succeeds.
MORE THAN AN ANSWERED CALL
See what Kim takes care of.
Follow up on conversations and bookings in VOCA. See which channels guests use and when they get in touch.
- Calls & conversations
- See the conversations Kim has handled, including outside opening hours.
- Bookings
- Track recorded bookings and the channels they come from.
- Time & channel
- See when demand is highest and where guests reach out to you.
FOR EVERYTHING YOUR GUESTS CAN BOOKYour activities.
Your activities.
The same Kim.
Kim helps guests book your connected activities directly in Caspeco. The choice starts with what your venue offers. Dinner, bowling, shuffleboard and karaoke are just a few examples.
A QUESTION YOUR GUEST MIGHT ASK
“There are eight of us looking to have dinner, go bowling and finish with karaoke. How do we arrange that?”
A few examples. Your offering defines the possibilities.
What would your guests like to do?
Pool, darts, mini golf or something else? We go through your bookable activities in Caspeco and enable the flows Kim should handle. Guests describe what they want to do, and Kim helps them find the right option.
Your offering in Caspeco. One point of contact for guests.
See Kim for your whole venueActivities are booked according to your connected setup, booking rules and available times. Combined evenings, packages and requests that need staff involvement are passed on to you.
GOOD TO KNOW
A few fewer questions.
Can we keep our phone number?
Yes. You can keep your number and forward calls to Kim according to the setup we agree on. We’ll discuss which calls Kim should handle.
When should Kim answer?
You choose: around the clock, outside opening hours, or on your own schedule. We help you set up forwarding when the line is busy or no one can answer. You keep your number.
Do guests need to use a new app?
No. Guests call or write through the channels you connect: phone, web chat, SMS, email, Instagram and Messenger. We’ll help you choose where to start.
What can Kim do in Caspeco?
Kim can check available times and help with standard table bookings. We’ll review your setup for changes and cancellations. Special arrangements and matters that need staff judgement are passed on.
Are guest requests included with the booking?
Requests Kim collects can be included when a new booking is created in Caspeco. Late-arrival updates and matters that need a decision are handled according to the arrangements we agree with you.
How do we get started?
We start with a conversation about your menu, your routines, and what Kim should pass on to staff. Then we connect your channels and walk through the Caspeco integration. You try it yourselves before Kim starts welcoming your guests.
Can we talk to you even if we don’t have Caspeco?
Absolutely. Book a demo and we’ll explore how VOCA and Caspeco could fit your restaurant and what you need to get started.
THE NEXT CALL COULD BE YOUR NEXT GUESTLet’s give it a
Let’s give it a
warm welcome.
We’ll show you how Kim and Caspeco could work in your restaurant.
Book a personal demoOr start by trying Kim