Missed rentals
The customer can't reach anyone, gets no answer about available units and signs a contract somewhere else.
Meet Bim: your AI colleague for self storage
Customers want storage now. Bim helps them around the clock.
Questions about available units, sizes and prices, booked viewings and new contracts: by phone, email and chat. Bim is your AI colleague, answering around the clock, even when the facility is unstaffed.
EU database, voice processing in the USABim always says she's an AILive in 30 minutes
The problem
One missed call is a customer renting storage from a competitor instead.
Self-storage customers decide fast and call several providers, whoever answers first wins. The facility is often unstaffed or thinly staffed, and most enquiries come in the evenings and at weekends, when nobody's there.
An unstaffed facility
You can't have staff on site around the clock. But the enquiries keep coming, around the clock.
The same questions every day
Sizes, prices, how access and contracts work. Questions that take time away from running the place.
The solution
Fill the units, without sitting on the phone.
Your staff should be running the site and meeting customers in person, not answering the same questions about sizes and prices by phone and email.
- Available units, sizes and price quotes
- Booked viewings and new contracts
- Access, opening hours and insurance
by phone, email and web chat
Web chatPhoneEmail
The solution
Your system
customers reach out. Bim takes it. The booking lands with you.
The problem
The average self-storage facility loses rentals every month, mostly outside office hours.
Missed enquiries / mo~48
Lost rental income / mo31k SEK
Time on phone & inbox / mo~24 h
Benchmarks based on industry data and VOCA's pilot customers.
Bim escalates to your staff when
- The customer asks to speak with a person
- Payment and contract matters
- Cancellations and complaints
Frequently asked questions
Answers to what you're wondering.
Do we need to switch systems?
No. Everything you use today keeps working as normal. Bim connects to your existing channels (number, email, social media) without new hardware or new subscriptions. If you already book through Google Calendar, Outlook, BokaMera or Ganttic, Bim writes bookings straight there.
Does Bim hand off to a human?
Yes. Bim can hand off to your staff mid-conversation. Following rules you set yourself. You decide when she hands over: when the customer asks for it, for complex cases, or when she's unsure. The handover carries the full conversation history, so the customer never has to repeat themselves.
Where is the data stored?
Customer and booking data is stored in the EU. Voice calls are processed by our voice provider ElevenLabs in the USA. All processing takes place under data processing agreements. The full list of sub-processors is in our terms (§ 6).
Ask your AI how VOCA can help your business.
Opens in a new tab with a prepared question. Sign-in may be required.