FOR TRADESPEOPLE
Jobs that could have gone to someone else. Kim answers when your hands are full, finds out what the customer needs and emails you the details. You call back when you can.
SAVE THE NEXT JOB. KEEP DOING YOURS.Phone, SMS, email, web chat, Instagram and Messenger. Kim answers in the channels you connect, so fewer calls and requests go unanswered.
What does the customer need, where and when? Kim gathers the details and answers common questions. You save time and get fewer interruptions.
Anything you want to handle yourself arrives by email with the customer details and a summary. You assess the job and call back when it suits you.
Describe what you do and choose what Kim should answer or pass on. Then we connect your channels to suit the way you work.
Mike Jackson runs Treely. Up in a tree, he can’t always answer. But the customer who needs help may already be about to call the next arborist. After four rings, Kim takes over.
Kim welcomes the customer, asks about the job and emails the details. Mike can keep working and call back with an understanding of the task. A call he would otherwise have missed becomes a chance to take the job forward.
According to Treely’s first-month results: 20 bookings from calls Mike would otherwise have missed, where the customer might have called someone else.
A customer who needs a new deck, a leak fixed or a tree removed will often call another business if no one answers. Kim takes the call when you can’t, giving you a chance to win the next job.
Kim is your AI colleague on the phone. She captures what the customer needs and how to reach them. You make the professional assessment and take it from there.
You keep your number. When you can’t answer, Kim welcomes the customer, giving you a chance to call back before the opportunity is lost.
Kim answers when you can’t and helps the customer explain what they need. At Treely, that happens after four rings.
What's the job? Where is the customer? How can you reach them? Kim gathers what you need for the next step.
A summary of the enquiry and the customer's contact details, ready when you have time to look.
You assess the job, ask follow-up questions and agree on a quote or a visit.
Kim · your AI colleague
Waiting for your follow-up
Illustrative example. You decide the price, scope and timing.
Different trades need different questions. Kim works from your services, the area you cover and how you want to handle new enquiries.
“We'd like to replace our heat pump. Can you come and take a look?”
What needs installing or fixing, where is the customer and when would they like help?
“We need an EV charger in the garage.”
Kim takes the request and the details you need to follow up on the installation.
“Can you help us build a deck?”
Get an initial picture of the project, its scope and the customer's preferred schedule.
“We'd like to repaint the outside of our house this spring.”
What kind of work, roughly how much and where? You take it from there with the customer.
“We have a birch tree close to the house.”
Kim captures the enquiry and location so you can assess the next step.
“We'd like to replace the roof and have the gutters checked.”
Kim captures what needs doing, the property address and when the customer would like help.
Example enquiries. You provide the professional assessment and quote.
Try Kim at Anders Arborist, our fictional demo business. Tell her about a tree you need help with and hear how she handles the enquiry.
“We have a large birch tree close to the house. Can you come and take a look?”The demo is in Swedish. Kim collects the enquiry for a call back. No real appointment is booked.
No. Calls can be forwarded from your existing number when you don't answer. We help you set things up to suit your phone service. Treely has Kim answer after four rings.
That depends on how you work and the booking tools available. For a job that needs an assessment or quote, Kim takes an enquiry and you agree on the next step with the customer. The Anders Arborist demo shows this setup.
Kim gets information about your services, the area you cover and how you want to handle enquiries. When something needs your assessment, she includes it in the details for your follow-up.
You decide how urgent enquiries should be handled and what information Kim should give. An answer from Kim is not a promise of emergency cover or an immediate callout. In a dangerous situation, the customer should contact the emergency services.
Let Kim answer when you can’t. Catch the jobs that might otherwise go to someone else, and call back when your hands are free.