The customer gets an answer
The assistant answers when you cannot, using the information and channels you have connected.
Plumbers and plumbing services
Hands on the plumbing job. First questions with VOCA.
One customer wants a kitchen tap replaced. Another needs to speak to someone about an urgent enquiry. You choose what the assistant collects and how it hands over to staff.
A request for you to follow up
A saved request provides details for your callback. It does not mean a plumber is booked or on the way.
YOU SET THE PROCESS
First contact, with clear limits.
You get the details
You receive what the customer wants done, where the job is and how to reach them.
You make the assessment
You decide what the work needs, whether you can take it and when you can help.
A CALL IN YOUR TRADE
Example: replacing a kitchen tap
Illustrative example. This is a suggested process, not a customer result or an actual booking.
For example, the customer says
We would like to replace the kitchen tap. Can you help, and what does it cost?
What the request needs to include
- The requested work and any information the customer already has about the tap or installation.
- The address and town, plus any location details you need to follow up.
- Name and contact details. A preferred date remains a preference. The individual price goes to you.
HAND OVER THE RIGHT QUESTIONS
You keep the professional assessment.
- The assistant does not decide whether an installation is safe or which repair is needed.
- Urgent enquiries follow your configured process. The assistant promises no emergency vehicle, arrival time or solution.
- Request mode confirms no visits. A separate booking setup can confirm only a time that has actually been checked and saved.
PROOF BEFORE LAUNCH
Test a routine job and an urgent enquiry.
Use your own test requests before launch. Check both what the customer hears and what you receive after the call.
- 1Call about replacing a tap. Check that the saved request includes the work, address and contact details.
- 2Say there is an ongoing water leak and ask for staff. Check the handoff against your rules, without an arrival-time promise.
- 3Ask for a fixed total price with missing job details. Check that the assistant leaves the price assessment to you.
- 4Try a customer outside your service area and one who corrects their address. Check that you receive the correct details and no time is promised.
CHOOSE WHAT HAPPENS NEXT
A request first. A booking when it can be confirmed.
Use requests when you need to assess the job first. Connect a calendar only for visits you can book under clear rules.
Forms and requests
Without a connected system that can confirm a time, the enquiry must remain a request.
Google Calendar
A separate booking setup can use a connected calendar. Confirm a time only after checking it and saving the booking.
Microsoft Outlook
See how the calendar connection works and what it can check. A preferred date is not a booking on its own.
COMMON QUESTIONS
What to know before launch.
Can VOCA receive emergency calls?
You choose how urgent calls are handed over. Test this with your staffing and contact route. The assistant must not promise someone is on the way.
Does the assistant give technical advice?
This setup captures the request and leaves the assessment to staff. You decide which approved information the assistant may repeat during setup.
What do I receive after the call?
A saved request with the customer contact details and a work summary. Check the recipient and contents using your own test requests before launch.
TEST YOUR OWN PROCESS
Test your next plumbing call.
We test a routine enquiry and a handoff using the rules you want for your business.