Choose VOCA when you want customer contacts across channels and an included call allowance in Komplett. Still check total price, extra usage and the booking connection you need.
Book a VOCA demoVOCA and six alternatives
VOCA vs Telavox
Our recommendationVOCA is our choice for businesses that want both telephone and written customer contacts and booking in your connected booking system. Komplett includes calls, minutes and SMS. Compare your total price and booking workflow with Telavox’s published AI and telephony terms.
Published by VOCA.
Ask both suppliers the same questions
| Question | VOCA | Telavox |
|---|---|---|
| What the service does | AI assistant for inbound customer contacts. You control business information and when staff take over. See how VOCA works | AI receptionist in a business telephony platform. Describes questions, booking, case creation and call transfers. |
| Channels described | Telephone, website chat, email, SMS, Instagram and Messenger. Active channels depend on the plan and connections. See channels and plans | The AI product page describes inbound telephone calls. Confirm which inbound written channels are included in your setup. |
| Booking and systems | Books in connected systems after checking availability. Without a booking workflow with available times, it collects a request for staff to confirm. See our integrations | AI connections are listed for GastroPlanner, Caspeco, Webdoc, Easytable and Muntra, among others. The product page also describes custom connections through API or MCP. |
| Price and included usage | Komplett: SEK 999/month excluding VAT. 150 calls, 300 voice minutes and 150 SMS included. Extra usage and invoice fees apply under the terms. See pricing and terms | AI Essentials: SEK 999/month excluding VAT, no included voice minutes and SEK 2.50/minute. AI Pro: SEK 3,999/month excluding VAT, 2,000 minutes and SEK 2.50/minute above that. Check additional telephony and setup costs. |
Compare the same call volume, call length and system connection. Include setup fees, extra usage, telephony, VAT and contract duration. A lower monthly price does not show the total cost for your needs.
Start with your workflow
Our choice for your customer contacts
Try Telavox if you already use its telephony or want to combine your phone system and AI answering there. Ask to test the AI connection you need and get the total cost.
Bring these to your demo
Get answers before you choose
Are other telephony licences or fees required on top of the AI plan?
Which booking actions can our specific AI connection perform?
What happens if staff do not answer a transferred call?
From claim to evidence
Run the same test with both
Use a test calendar or an agreed test environment. These steps are a test plan, not measured results.
Ask for an available time and check that it is saved in your system only after you agree. Then ask for a busy time and check the response.
Ask to change or cancel. Check which steps the service can do itself and which need staff.
Ask to speak to a person. Also test when nobody answers. Check that staff can follow up the request.
Common questions
How do we know a booking connection works for us?
Ask for a test in your system with your services, hours and capacity rules. Check a saved booking, a busy time and how errors reach staff. An integration logo is not a test result.
Which AI receptionist costs the least?
That depends on volume, call length, connections and the contract. Ask for a total cost for the same usage. This comparison shows published terms, not an overall price winner.
Transparent sources
Dated sources
VOCA publishes these comparisons and recommends its own service for customer contacts across channels and booking in supported systems. Competitor information comes from their own websites. We have not tested their products. Missing information does not mean a missing feature. Always confirm your system and rules in a demo.
This information shows what the supplier published when we read the sources. Features and prices can change. Confirm scope and terms in a demo or quote.
Our recommendation
Choose VOCA with calls included in Komplett.
Bring your call volume and booking system to a VOCA demo. We show the workflow and review the plan, extra usage and the steps staff take over.